Plixotech OÜ

Registered office: Harju maakond, Tallinn, Lasnamäe linnaosa, Tuulemäe tn 5, 11411, Estonia

Commercial Registry code: 17527697

Email: support@plixo.tech

Last updated: 27 May 2026 · Version 1.0

At Plixotech, we stand behind every product we sell with our 100% money-back commitment. If you have made an erroneous purchase, or you are not satisfied with your product, you may request a return, refund or replacement in accordance with this policy. Our Customer Service team handles every request as quickly as possible, and our Technical Team is available to help you resolve any issue with your product.

This policy describes a voluntary commercial commitment offered by Plixotech. It applies in addition to — and does not limit or replace — your mandatory statutory rights as a consumer under European Union and Estonian law, and it operates alongside the "100% Money-Back Guarantee" described in our Terms and Conditions.

1.1 A return or refund request will be approved provided that:

• you declare that the product is non-functional and provide reasonable proof of the issue.

Where a request meets the requirement set out in clause 1.1 (and the general conditions in Section 3 are satisfied), the refund is issued within 24 hours of approval, using the same payment method you used for the purchase, unless we agree otherwise with you.

1.2 A replacement request will be approved provided that you declare that:

• you made an erroneous purchase;
• the product is non-functional (you must provide reasonable proof of the issue);
• the product has not been used and will not be used in the future; and
• the product has not been transferred to any third party and will not be transferred in the future.

Note: these declarations are treated as formal statements and therefore have full legal validity.

A refund or replacement request will be declined by Plixotech if:

• the product has already been activated and is therefore no longer reusable or remarketable;
• you decline assistance from our Technical Team; or
• the request is submitted 14 days or more after the date of purchase.

Please exercise the greatest care before installing and activating a licence. Before you proceed, make sure that you have purchased the correct product for your device and that it is compatible with your software. Any product that is returned or replaced will be locked and rendered unusable. If a product has already been activated, it will no longer function on the target device(s), which is why activated products generally cannot be refunded or replaced.

Nothing in this policy affects the mandatory rights you have as a consumer under European Union and Estonian law, including your statutory rights where a product is not as described or is not functional.

Please note, however, that the statutory 14-day right of withdrawal for digital content and digital goods supplied without a tangible medium (such as downloadable software, product keys and licence files) is lost once performance has begun — that is, once you start downloading or activating the product — provided that you have given your prior express consent and acknowledged the loss of that right. This is explained further in our Terms and Conditions.

To start a return, refund or replacement request, please contact our Customer Service team at support@plixo.tech, quoting your order number together with a description of the issue (and proof, where required). We will respond within 15 days and guide you through the process. For technical issues, our Technical Team is available to assist you at any time — we are always happy to help.